Shipping Policy

Overview

RefriForge ships eligible orders within the United States. We work to prepare every order carefully and provide clear tracking information once the shipment has been accepted by the carrier.

Standard shipping is currently free on eligible U.S. orders. Most eligible orders are estimated to arrive within 3–5 business days. Delivery dates are estimates and are not guaranteed.

Shipping destinations

We ship to eligible residential and commercial street addresses in the United States where the selected product can be transported and delivered lawfully and safely.

• A complete physical street address is required.
• We do not ship refrigerant cylinders to P.O. boxes or APO/FPO addresses.
• International shipping is not currently available.
• Some locations may be unavailable because of legal, safety, or carrier restrictions.

If we cannot ship an order to the address provided, we will contact the customer and issue the appropriate refund to the original payment method.

Order processing

Orders are reviewed before dispatch to confirm payment, product availability, address accuracy, and shipping eligibility. Orders placed on weekends or recognized holidays begin processing on the next business day.

Orders may require additional review when the shipping address is incomplete, payment verification is pending, or the destination is subject to additional restrictions.

Delivery estimates

Our normal estimated delivery window is 3–5 business days for eligible U.S. destinations. This estimate begins after the order is confirmed and may vary based on destination, carrier capacity, weather, holidays, compliance review, and hazardous-material routing.

Any delivery date shown at checkout, in an email, or on a carrier tracking page is an estimate. RefriForge cannot guarantee a specific arrival date or time.

Tracking your order

When the order ships, tracking details are sent to the email address entered at checkout. Tracking may take up to 24–48 hours to display the first carrier scan.

The customer is responsible for monitoring tracking and ensuring that an authorized person is available if a signature is required. A carrier status such as “label created” means shipment information has been submitted; movement normally appears after the carrier completes its first scan.

Address accuracy

Please verify the recipient name, street address, apartment or suite number, city, state, ZIP code, email, and phone number before submitting the order.

If an address correction is needed, email support@refriforge.com immediately. We will try to update an order that has not entered processing or shipment, but changes are not guaranteed. Once a shipment has been accepted by the carrier, the address may not be changed.

Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility to the extent permitted by law.

Delays and service interruptions

Delivery can be delayed by severe weather, natural disasters, holidays, carrier congestion, road closures, regulatory inspections, address issues, safety restrictions, or other events outside our reasonable control.

If RefriForge becomes aware of a material delay, we will provide available information by email. If we cannot ship within the promised timeframe, we will provide the options required by applicable law, which may include agreeing to a revised shipment date or canceling the order for a refund.

Damaged or incorrect packages

Inspect the package promptly after delivery. If a cylinder or package appears damaged, leaking, punctured, severely dented, or otherwise unsafe, do not use, connect, or alter it. Keep people away from the item and follow any safety instructions on the product and packaging.

Contact support@refriforge.com promptly with the order number and clear photos of the outer package, shipping label, cylinder, valve protection, seals, labels, and damage. Keep all packaging while the claim is reviewed.

Do not return a refrigerant cylinder without written authorization. See our Return & Refund Policy for the complete return process.

Missing or undelivered orders

If tracking shows delivered but the package cannot be found, check the delivery location, building reception, household members, and nearby secure areas, then contact the carrier. If the order is still missing, email us so we can review the available delivery information.

If tracking has not updated for several business days or the shipment appears lost in transit, contact us with the order number. We will work with the carrier and provide the appropriate resolution after the investigation is completed.