Return & Refund Policy

Overview

We want customers to order with confidence. Eligible products may be returned when a return request is submitted within 14 days after the order is delivered and all conditions in this policy are satisfied.

To start a return, email support@refriforge.com. A return is not approved until RefriForge confirms it in writing and provides the applicable instructions.

Return eligibility

To be eligible for a return, the product must meet all of the following conditions:

• The return request is made within 14 days after delivery.
• The cylinder is unused, unopened, unpunctured, and has not been connected to any equipment.
• All factory seals, valve protection, labels, markings, and packaging remain intact.
• The product is in the same condition in which it was received.
• Valid proof of purchase from RefriForge is provided.

Meeting these conditions does not authorize the customer to ship the item independently. Written return approval is still required.

How to request a return

Email support@refriforge.com with the following information:

If the return is eligible, we will provide written authorization and instructions. Products sent without authorization may be refused and may not qualify for a refund.

Damaged, defective, or incorrect orders

Inspect the package as soon as it arrives. If the order is damaged in transit, defective, or different from what you ordered, contact us promptly at support@refriforge.com.

Include your order number and clear photos of:

• The shipping box and all sides of the package.
• The shipping label.
• The cylinder, valve area, seals, labels, and visible damage.

Do not discard the product or packaging while the claim is being reviewed. When RefriForge confirms that we sent an incorrect item or that an eligible item arrived damaged or defective, we will provide the appropriate resolution and authorized return instructions at no return-shipping cost to the customer.

Non-returnable items

The following products are not eligible for a standard return:

• Cylinders that have been opened, used, connected, discharged, punctured, altered, refilled, or tampered with.
• Products with broken or removed seals, missing valve protection, damaged labels, missing markings, or incomplete packaging.
• Products damaged after delivery through improper storage, handling, installation, use, or return packaging.
• Products returned without prior written authorization.
• Items identified as final sale or non-returnable on the product page before purchase.
• Items that cannot be transported safely or legally through an approved return method.

This section does not limit any rights that cannot be excluded under applicable law.

Return shipping

For an eligible return requested because the customer ordered the wrong product, no longer wants the product, or made another change-of-mind request, the customer is responsible for authorized return-shipping costs.

If RefriForge confirms that the wrong product was sent or that an eligible product arrived damaged or defective, RefriForge will provide the authorized return method or another appropriate resolution without return-shipping cost to the customer.

Original shipping charges, if any, are not refundable unless required by law or the return results from a confirmed RefriForge error. RefriForge currently offers free standard U.S. shipping, but any paid expedited or additional shipping service is non-refundable unless required by law.

Refunds

After an authorized return is received, we will inspect the product and notify you whether the refund is approved or denied. Approval depends on the item meeting this policy and the authorized return instructions.

Approved refunds are issued to the original payment method. We aim to process an approved refund within 10 business days after inspection. Your bank, card issuer, or payment provider may need additional time to post the credit.

If more than 15 business days have passed since we confirmed that your refund was approved, contact support@refriforge.com.

Refunds for orders that RefriForge cannot ship will be issued to the original payment method in accordance with applicable law.

Order cancellations

To request a cancellation, contact us as soon as possible. We will attempt to cancel an order that has not entered processing or shipment, but cancellation is not guaranteed.

Once an order has shipped, it cannot be canceled. The customer must follow the authorized return process after delivery if the product is eligible.

If we cannot ship within the promised timeframe, we will provide the options required by applicable law, which may include consenting to a delay or canceling for a refund.

Exchanges

We do not process direct exchanges. If an eligible return is approved, complete the authorized return and place a separate order for the correct product.

Always verify the exact refrigerant type, cylinder weight, equipment requirements, and manufacturer documentation before placing a new order. Never mix refrigerant types.