Privacy Policy

Scope

This Privacy Policy applies when you visit refriforge.com, create or use a customer account, place or attempt to place an order, communicate with us, request customer support, or otherwise interact with RefriForge online.

In this policy, “RefriForge,” “we,” “us,” and “our” refer to the operator of the RefriForge online store. “Services” means the website, online store, customer support, and related services covered by this policy.

Information we collect

The information we collect depends on how you interact with the Services.

If you provide information about another person, such as a recipient or authorized contact, you are responsible for having the authority to provide that information.

How we use personal information

We may use personal information to:

• Provide the Services, process transactions, fulfill orders, arrange delivery, and manage returns or refunds.
• Create and manage customer accounts and authenticate users.
• Send transactional communications, including order, payment, shipment, delivery, return, and account notices.
• Respond to questions, provide customer support, and resolve disputes.
• Detect, investigate, and prevent fraud, abuse, security incidents, prohibited activity, and violations of our terms.
• Operate, analyze, personalize, and improve the website, products, customer experience, and business performance.
• Comply with legal, regulatory, tax, accounting, safety, and enforcement obligations.

Where required, we rely on consent. In other cases, we process information to perform a transaction or contract, comply with law, or pursue legitimate business interests that are not overridden by applicable privacy rights.

Cookies and similar technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies. Depending on the store settings and integrations enabled, these technologies may be used for:

You can control cookies through your browser and, where available, through the cookie or privacy controls shown on our website. Blocking essential cookies may prevent parts of the store, cart, account, or checkout from working correctly.

How we disclose personal information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Shopify: to host and operate the online store, checkout, accounts, security, analytics, and related commerce services.
• Payment providers: to authorize, process, settle, secure, refund, and prevent fraud involving transactions.
• Shipping and logistics providers: to fulfill, ship, track, and deliver orders or manage an authorized return.
• Technology and business providers: such as hosting, security, fraud prevention, customer support, analytics, accounting, legal, and professional-service providers.
• Advertising and measurement providers: where advertising, analytics, or campaign-measurement tools are enabled.
• Authorities or other parties: when required by law, legal process, regulation, safety obligations, or to protect rights, property, users, or the public.
• Business transaction parties: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of a business, subject to applicable law.

Service providers may process information under their own terms and privacy notices. Shopify’s processing of consumer information is described in the Shopify Consumer Privacy Policy.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining transaction and warranty records, complying with tax, accounting, safety, and legal obligations, resolving disputes, enforcing agreements, and protecting against fraud or abuse.

Retention periods vary based on the type of information, the reason it was collected, legal requirements, and whether an account, transaction, claim, dispute, or investigation remains active. When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where permitted or required by law.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. The store and checkout are operated through Shopify, and payment processing is handled by Shopify and applicable payment providers.

No security method or transmission over the Internet is completely secure. We cannot guarantee absolute security. Do not send payment-card numbers, passwords, or other sensitive financial information through email or the contact form.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or information has been compromised.

Your privacy rights

Depending on where you live and the law that applies, you may have the right to:

• Know or accessRequest information about the personal data we collect, use, or disclose.
• CorrectRequest correction of inaccurate personal information.
• DeleteRequest deletion, subject to legal and operational exceptions.
• PortabilityRequest a portable copy of certain personal information.
• Opt outOpt out of certain sale, sharing, or targeted-advertising uses where applicable.
• Limit or appealRequest limits on certain sensitive-data uses or appeal a denied request where the law provides.

To submit a request, email support@refriforge.com with the subject “Privacy Request.” Describe the right you want to exercise and provide the email address associated with your account or order.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Some information may be retained when required for transactions, tax or accounting records, fraud prevention, safety, legal compliance, dispute resolution, or other lawful exceptions.

Children’s privacy

The Services are intended for adults and qualified HVAC or refrigeration professionals. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact support@refriforge.com so we can review and take appropriate action.

Third-party websites and services

The Services may contain links to websites, carrier tracking pages, payment services, social platforms, or other services operated by third parties. Their privacy and security practices are governed by their own policies, not this Privacy Policy.

Review the privacy notice of any third-party service before providing personal information. RefriForge is not responsible for the privacy practices or content of third-party websites or services.

Changes to this policy

We may update this Privacy Policy to reflect changes in our business, store settings, apps, service providers, technology, legal obligations, or other operational reasons.

The revised policy will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice of material changes.